Delete your Red Panda account

You can delete your account yourself, in the app, however you signed up — with an email address and password, with Sign in with Google, or with a WhatsApp code. You do not need to contact anyone.

1. 1Open Red Panda and sign in to the account you want to delete.
2. 2Go to the Profile tab.
3. 3Tap Data & Privacy.
4. 4Scroll to Hapus Akun — “Delete Account”.
5. 5Confirm that it is you, the same way you sign in — with your password, with your Google account, or with a code sent to your WhatsApp number. The app asks for the one your account uses; the next box says what each one looks like.
6. 6Tap Hapus Akun Saya — “Delete my account”.
7. 7Confirm on the dialog that appears, with Ya, Hapus Akun Saya Selamanya — “Yes, delete my account permanently”.

The account is deleted as soon as you confirm. Every session on every device is signed out at the same moment, and the app clears its local copy of that account’s data from the phone you were using.

Support is the fallback for the cases the app cannot reach: you can no longer get into Red Panda at all, or you have lost the sign-in method itself — the phone number your WhatsApp code would go to, or the Google account linked to your Red Panda account. If you can still open the app and sign in, use the steps above instead; they are faster and need nobody else.

Ask support to delete the account. Send your request from the email address on your account if you have one, and include:

• That you are asking for your Red Panda account to be deleted.
• How you sign in — with a password, with Google, or with WhatsApp.
• The email address, or the phone number in international format, that you sign in with.
• Why you cannot complete the in-app steps — for example, the phone with that WhatsApp number is gone.

Before acting on a request we have to be satisfied that it comes from the account holder, so you may be asked to confirm something only you would know. There is no self-service web form for this; a request made this way is handled by a person over email.

All of the following is deleted permanently:

• Your account record — your email address if you have one, your display name, and the date the account was created.
• Every sign-in method attached to the account: your Google account identifier, your phone number, and your password.
• Every session, on every device.
• The videos you liked and the videos you saved.
• Your watch progress for every series.
• Your coin balance and your entire rewards history — daily check-ins, watch missions, social missions, redemptions and any ad perks you were holding.
• Your content access records.

Two kinds of record survive deletion. Both have every link to you removed in the same operation that deletes the account, and both are then deleted on a fixed schedule.

• App usage and crash events keep the event itself but lose the reference to your account. They are deleted after 180 days.
• Security audit records — a sign-in succeeded, an account was locked, an account was deleted — are stripped down to the type of event and the time it happened. The account reference, the hashed IP address, the device identification string and every other detail are erased. What remains is deleted after 2 years.

These exist so that abuse of the service can still be detected and investigated after an account is gone. Neither can be traced back to you once your account is deleted.

You can take a copy of your data with you first. In the app, open Profile → Data & Privacy → Ekspor Data Saya (“Export my data”) to see your profile, sign-in methods, likes and saves, watch progress and app usage events. Do this before deleting — once the account is gone the export is gone with it.

Uninstalling Red Panda does not delete your account. It only removes the app and its local data from that phone.

For the full picture of what Red Panda stores and for how long, see the Privacy Policy.